Scheduled downtime on Wednesday, July 16th
As any reader of this blog will know, we’ve had service problems over the past three or four weeks. Even with a week-long, intensive denial-of-service attack and the resulting adjustments in our setup we’ve managed almost 99% uptime over this past month — and we’re pretty proud of that.
However, in order to be better equipped for such events in the future we’re about to make a lot of changes in both our hardware and our network setup. The upside of this change is enormous: Better response times, better service, and room for 23 to grow. But the changes also require us to shut down 23 for some hours while we lay the foundation for the new order.
So on Wednesday July 16th, 23 will be down from 10am to 10pm GMT. (That a 12-hour service window starting from 12am in Copenhagen, 11am in London, 6am in New York and 2am in California.)
We realize that this is a huge inconvenience for our users, and we will be trying to keep the window as short as possible. Also, we will do our best to alleviate problems caused by the downtime: Visitors to www.23hq.com with be greeted with a message linking to this page. All photos linked to 23 from external sites will be handled by returning af 1×1 pixel white photo. Sites including the 23 badge will not generate errors, but no content will be shown where the badge usually is. During the service window our API will be inaccessible.
We thank you for your understanding, and we stress that this scheduled downtime is a consequence of our desire to ensure the very best service for all of you.
Update: We’re getting our ducks in a row to bring 23 back online. However, a few delays means that we’ll be running a few hours over the expected downtime. We’re really sorry about that.
July 16th, 2008 at 12:36 pm
[...] Aufgrund eines Serverumbaus bei 23hq.com sind hier einige Photos nicht verfügbar. Gegen Abend sollten sie allerdings wieder [...]
July 16th, 2008 at 2:23 pm
[...] ging nun leider nicht, weil 23 eine Downtime hat. Ich danke an dieser Stelle allen, die sich an meinem Geschenk beteiligt haben - keine Sorge, [...]
July 16th, 2008 at 4:32 pm
I hope that the money for the unusued days of service will be returned to our accounts, I think that the service in this last year is very bad, since the release of the 23visual.com, and it’s a pitty.
July 16th, 2008 at 11:11 pm
[...] Der freundliche Bilderlagerer aus Dänemark zieht um erneuert die Technik und so weiter. Löblich, löblich. (…)in order to be better equipped for such events in the future we’re about to make a lot of changes in both our hardware and our network setup. The upside of this change is enormous: Better response times, better service, and room for 23 to grow. But the changes also require us to shut down 23 for some hours while we lay the foundation for the new order.(…) The 23 blog [...]
July 16th, 2008 at 11:13 pm
@lagrann:
Yes, I agree with you. We should send a bill about 0,055 Euro per lost day to the 23 idiots
*sigh*
July 17th, 2008 at 12:25 am
Shame, Shame, Shame on 23….If you need a programmer that knows whats going on which you obviously do not……e-mail me.
July 17th, 2008 at 11:02 am
@lagrann: we’re sorry that you feel this way since we’ve spent *a lot* of time this year to make sure we give the very best service to users of 23hq.com — both the paying ones and the freebies. If you’re serious about the refund though, write a mail to team@23hq.com and we’ll work something out.
@bobzero: Usually service windows announced four days in advance is not related to errors in programming. This was no exception.